Service Manager (Workshop & Customer Experience)
Own service end-to-end: bookings, quality checks, workflow coordination, and customer updates—without compromising standards.
What you’ll do
Manage bookings and service workflow planning.
Ensure quality checks are consistent and issues are caught early.
Keep customers updated with clear, honest communication.
Coordinate parts, timelines, and handovers with the workshop team.
Drive continuous improvement in service operations.
What we’re looking for
Strong automotive service operations experience.
Excellent communication and customer handling.
Process discipline and ability to coordinate multiple stakeholders.
Nice to have
Leadership experience in a workshop environment.
Experience with imports or enthusiast vehicles.
How hiring works
Apply
Submit your CV and salary expectations.
Phone screen
Discuss operations experience and approach.
On-site interview
Walk through planning and customer communication scenarios.
Offer
Fast decision for a strong fit.
What you’ll get
High ownership role with real impact on quality and customer experience.
Supportive leadership and clear standards.
Apply in 2 minutes
Share your details, salary expectations, and upload your CV. We’ll confirm by email.
Prefer email? Send your CV to info@ikigaimotors.com.au.